Surgery open from 8:30am to 6pm (closed for lunch 12:30pm to 1pm)

Patient group

We have an active patient participation group at our practice.

As a member of the group you will receive e-mail requests inviting you to complete surveys about the practice, newsletters and other information regarding our practice patient services.

The group also meet together on a monthly basis and with the practice management team every other month either virtually or face to face to face.

We would like as many of our registered patients to join our virtual PPG as possible to act as a “voice for patients”.

What is a PPG?

A Patient Participation Group (PPG) is a group of volunteer patients, carers and GP practice staff who meet to discuss practice issues and patient
experience to improve the service.

A typical PPG brings together patients, GPs and staff from a GP practice (or group of practices) They meet regularly to discuss issues relating to their surgery and the services provided to patients.

  • GPs and staff can work with patients to plan services which best meet the needs of the people who use those services
  • They can provide help and advice for patients on non-medical or social care issues.
  • Patients can help the practice to meet its targets and objectives
  • GPs and staff have an opportunity to share their ideas with patients.
  • They get closer to their community – even more important as GPs take on increasing responsibility for spending more of the NHS budget to plan and buy health services for local people.
  • They encourage patients to be more responsible for their own health
  • Patients know more about their GP practice and its staff
  • Patients can have a say on any plans to change their family doctor services
  • Communication between patients and practice staff improves
  • Patients have a chance to make suggestions and ask questions
  • Local people can raise money to improve the facilities at their GP surgery

A patient Participation Group is NOT:

  • A forum for complaints, although the group may discuss if there is a common theme and advise on improvements
  • A time consuming activity for staff or patients

PPG patient members cannot provide any medical advice to other patients, or deal with personal/medical issues or individual patient complaints during the meeting. These should be dealt with outside the meeting following the practices already established procedures.

Join our PPG

We welcome enquiries from patients who would like to join our patient group.

About you

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This additional information helps us ensure that we speak to a representative sample of the patients registered at the practice.
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Date published: 9th September, 2023
Date last updated: 18th January, 2024